Last Updated: June 24, 2025

Introduction
This Privacy Policy outlines L-Health LLC, doing business as Hey Viv ("we", "our", or "the Company") practices with respect to information collected from users who access our website at [www.heyvivify.com](http://www.heyvivify.com) ("Site"), or otherwise share personal information with us (collectively, "Users").

Grounds for Data Collection
Processing of your personal information (meaning any information which may potentially allow your identification with reasonable means; hereinafter "Personal Information") is necessary for the performance of our contractual obligations towards you, providing you with our services, protecting our legitimate interests, and complying with healthcare, legal, and regulatory obligations to which we are subject.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read this Privacy Policy and use it to make informed decisions.

HIPAA Compliance
As a healthcare service provider, Hey Viv is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate administrative, physical, and technical safeguards to protect the privacy and security of your protected health information (PHI). Your PHI will only be used and disclosed in accordance with HIPAA regulations and this Privacy Policy, including disclosures necessary for treatment, payment, healthcare operations, or as otherwise required or permitted by law.

We require all employees, contractors, and business associates who handle PHI to adhere to HIPAA standards to ensure your health information remains confidential and secure.

What Types of Information Do We Collect?
We collect two types of data and information from Users:

1. Non-Personal Information: Un-identified and non-identifiable information pertaining to a User, which may be made available or gathered via your use of the Site ("Non-personal Information").

This may include:

* Aggregated usage information
* Technical information transmitted by your device, including browser type, operating system, language preference, access time, etc.
* Activity data on the Site (pages viewed, online browsing, clicks, actions)

2. Personal Information: Individually identifiable information that identifies an individual or may with reasonable effort identify an individual, such as:

* Device Information: geolocation data, IP address, unique identifiers (MAC address, UUID), and related Site activity
* Registration Information: full name, email, physical address, phone number, and other information you voluntarily provide when registering, booking services, or contacting us
* Health Information: medical history, allergies, medications, and any information required for IV therapy, peptide therapy, or other wellness services

How Do We Receive Information About You?
We receive your Personal Information from various sources:

* When you voluntarily provide your personal details to register on our Site, complete intake forms, or book services
* When you use or access our Site in connection with our services
* From third-party service providers, analytics tools, or public registers

What Information Do We Collect and How Is It Used?
We do not rent, sell, or share Users' information with third parties except as described in this Privacy Policy. We may use your information for the following purposes:

* Communicating with you via phone, text, or email - sending service updates, technical information, or responding to inquiries
* Keeping you informed of new services and offers
* Serving you targeted advertisements (see "Advertisements")
* Marketing our website and services (see "Marketing")
* Performing statistical, marketing, or operational analytics to improve our Site and services

We may also transfer or disclose Personal Information to our subsidiaries, affiliates, and trusted subcontractors for legitimate operational purposes, including:

* Hosting and operating our Site
* Providing our services, including booking, scheduling, payment processing, and personalized displays
* Storing and processing information securely on our behalf
* Serving advertisements and evaluating their performance
* Sending marketing offers or promotional materials
* Conducting research, diagnostics, or analytics

We may disclose information in good faith if reasonably necessary to:

(i) comply with applicable law or regulations
(ii) enforce our policies and agreements
(iii) investigate or prevent illegal activity, fraud, or security issues
(iv) protect rights, property, or safety of the Company, our Users, or third parties

User Rights
You may request to:

1. Receive confirmation as to whether your personal information is being processed
2. Access your stored personal information and supplementary details
3. Receive a copy of your personal information in a structured, commonly used, machine-readable format
4. Request rectification of personal information
5. Request erasure of personal information
6. Object to or request restriction of processing
7. Lodge a complaint with a supervisory authority

These rights are subject to our legitimate interests, HIPAA regulations, and other legal obligations. To exercise these rights, contact us at [info@heyvivify.com](mailto:info@heyvivify.com)

Retention
We retain personal information as long as necessary to deliver our services and comply with legal, healthcare, and regulatory obligations. Retention periods are determined by the type of information and applicable requirements. Information no longer required is securely destroyed in accordance with best practices.

Cookies
We and our trusted partners use cookies and tracking technologies, including when you visit our Site or access our services. Cookies are small files placed on your device to enhance browsing, remember preferences, enable certain features, or support analytics.

Types of cookies:

a. Session cookies: Temporarily stored, deleted when browser is closed
b. Persistent cookies: Remain until manually deleted or expired
c. Third-party cookies: Set by analytics providers like Google Analytics

Cookies do not personally identify you, though Personal Information we store about you may be linked to information from cookies. You may disable cookies via browser settings, though this may limit certain features of the Site.

Third-Party Collection of Information
This policy applies only to information we collect. If you disclose information to other parties (third-party services, platforms, or sites linked from ours), their privacy policies govern their collection and use of your data. We encourage you to review the privacy policies of any third party you engage with.

How Do We Safeguard Your Information?
We implement administrative, physical, and technical safeguards to protect your data. However, no security system is impenetrable. We cannot guarantee complete immunity from unauthorized access and are not liable for breaches beyond our control.

Transfer of Data Outside the U.S. or EEA
Some data recipients may be located outside the U.S. or EEA. We transfer data only to jurisdictions with adequate data protection or where appropriate legal agreements are in place to ensure compliance.

Marketing
We may use your Personal Information, such as your name, email, or phone number, to send promotional materials regarding our services. You may opt out of receiving such communications at any time by following the unsubscribe instructions or contacting info@heyvivify.com. Even after unsubscribing from marketing messages, we may still send you service-related announcements or administrative messages that you cannot opt out of.

Corporate Transactions
In the event of a sale, merger, or transfer of our business, your personal information may be part of the transferred assets. The acquiring entity would assume the rights and obligations under this Privacy Policy.

Minors
Our services and Site are not directed to individuals under 18. We do not knowingly collect information from minors without parental consent. If you believe a minor has shared personal information with us, contact [info@heyvivify.com](mailto:info@heyvivify.com).

Updates or Amendments
We reserve the right to amend this Privacy Policy. Material changes will take effect immediately upon posting. Your continued use of the Site following such changes signifies your consent to the revised Privacy Policy.

Contact Us

For questions about this Privacy Policy or our data practices, please contact:
info@heyvivify.com
www.heyvivify.com